Category: Artificial Intelligence
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AI Agent Assist Trends for the Contact Center
Artificial intelligence is taking the consulting industry by storm should we be concerned? You can leverage copilot building solutions for generative AI opportunities, and omnichannel interactions. Plus, Kore.AI’s tools allow organizations to design their own generative and conversational AI models for HR assistance, agent assistance, and IT management. The offerings come with tools for fine-tuning…
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What is deep learning and how does it work?
A Comprehensive Guide to Convolutional Neural Networks the ELI5 way by Sumit Saha That deep understanding, sometimes called parameterized knowledge, makes LLMs useful in responding to general prompts at light speed. However, it does not serve users who want a deeper dive into a current or more specific topic. Reactive AI is a type of…